Last updated: 9 Jan 2026

  1. Seller identity This website is operated by Artisan d’Asie, 15 Lyndhurst Terrace, Central, Hong Kong. Customer service: support@artisandasie.com. Hours: Monday to Friday, 09:00–18:00 (Hong Kong time).
  2. Scope These terms apply to any order placed on this website. By placing an order, you accept these terms.
  3. Handcrafted products and natural variations Some of our items are handmade. Minor variations in colour, pattern, dimensions, or finish are normal and do not constitute a defect. Product photos are representative and may vary due to artisanal techniques and screen settings.
  4. Prices The prices shown at checkout apply to your order. Promotions and availability may change at any time without affecting orders that have already been paid.
  5. Payment Accepted payment methods:
  • credit and debit cards via WooPayments and Stripe
  • bank transfer on request (transfer fees are the buyer’s responsibility)

An order is confirmed once payment has been authorised and accepted.

  1. Orders and availability If an item becomes partially or fully unavailable after you place an order, we will contact you to offer:
  • an equivalent item (with your approval), or
  • a refund to the original payment method
  1. Fraud prevention and verification To protect customers and reduce fraud and chargebacks, we may request additional verification for certain orders, for example:
  • address or identity verification
  • confirmation of billing and shipping details
  • additional information for higher-risk or higher-value orders

If we do not receive a response within a reasonable timeframe, we may cancel and refund the order.

  1. Shipping and delivery Shipping terms are detailed in our Shipping Policy. Delivery times are indicative only. Delays due to customs, carriers, peak periods, or local conditions are outside our control.
  2. Cancellations and changes We process orders quickly, so cancellation or modification is not guaranteed once processing has begun. If you need to cancel or change an order, contact support@artisandasie.com immediately. If the order has not shipped, we will do our best to accommodate your request. This clause does not limit any mandatory rights you may have under applicable law.
  3. Returns and refunds Returns and refunds are governed by our Returns & Refunds Policy. Custom or made-to-order items are generally not returnable in the case of a change of mind.
  4. Payment disputes and chargebacks If there is an issue, please contact us first. In the event of a dispute, we may provide our payment provider with relevant evidence, including order details, anti-fraud checks, communications, shipment, tracking, and delivery confirmation.
  5. Limitation of liability To the extent permitted by law, Artisan d’Asie is not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot legally be limited.
  6. Governing law and consumer rights These terms are governed by the laws of Hong Kong. If you are a consumer and mandatory consumer protection rules apply in your country of residence (including within the EU or the United Kingdom), those protections remain applicable and are not excluded by this clause.
  7. Contact Questions: support@artisandasie.com