Last updated: 9 Jan 2026
- Principles We respect your privacy. This policy explains what data we collect, why we collect it, and the choices available to you.
- Data controller Artisan d’Asie, 15 Lyndhurst Terrace, Central, Hong Kong, support@artisandasie.com
- Data we collect We may collect:
- identity and contact information (name, email, phone number, billing and shipping addresses)
- order information (items purchased, payment status, customer support history)
- technical data (IP address, device, browser, basic security logs)
- usage data (pages viewed, traffic source, actions on the site)
- communications with customer support
- Purposes We use this data to:
- process and deliver orders
- provide customer support
- prevent fraud and secure payments
- send order-related service emails
- send marketing emails if you have provided consent
- improve our website and customer experience
- Sharing with service providers We share data only with providers required to operate the store, for example:
- WooPayments and Stripe for payments
- carriers and logistics partners
- hosting and ecommerce infrastructure providers
- email and support tools
These providers may only use your data to perform their services.
- International transfers Your data may be processed in countries outside your country of residence. We take reasonable measures to protect data during these transfers.
- Retention We keep data only as long as necessary to manage orders, provide support, meet legal obligations, prevent fraud, and support legitimate business needs.
- Your rights Depending on where you live, you may request access to, correction of, or deletion of your data, or object to certain processing. To make a request: support@artisandasie.com
- Marketing emails You can unsubscribe at any time using the link included in our marketing emails.
- Cookies We use cookies to:
- enable site functionality (essential cookies)
- remember your preferences
- measure performance (analytics)
- support marketing (where enabled)
You can manage cookies through your browser settings and, where available, through our cookie preference banner.
- Security We implement reasonable measures to protect your data. No system is completely secure.
- Contact Privacy questions: support@artisandasie.com