Last updated: 9 Jan 2026

  1. Principles We respect your privacy. This policy explains what data we collect, why we collect it, and the choices available to you.
  2. Data controller Artisan d’Asie, 15 Lyndhurst Terrace, Central, Hong Kong, support@artisandasie.com
  3. Data we collect We may collect:
  • identity and contact information (name, email, phone number, billing and shipping addresses)
  • order information (items purchased, payment status, customer support history)
  • technical data (IP address, device, browser, basic security logs)
  • usage data (pages viewed, traffic source, actions on the site)
  • communications with customer support
  1. Purposes We use this data to:
  • process and deliver orders
  • provide customer support
  • prevent fraud and secure payments
  • send order-related service emails
  • send marketing emails if you have provided consent
  • improve our website and customer experience
  1. Sharing with service providers We share data only with providers required to operate the store, for example:
  • WooPayments and Stripe for payments
  • carriers and logistics partners
  • hosting and ecommerce infrastructure providers
  • email and support tools

These providers may only use your data to perform their services.

  1. International transfers Your data may be processed in countries outside your country of residence. We take reasonable measures to protect data during these transfers.
  2. Retention We keep data only as long as necessary to manage orders, provide support, meet legal obligations, prevent fraud, and support legitimate business needs.
  3. Your rights Depending on where you live, you may request access to, correction of, or deletion of your data, or object to certain processing. To make a request: support@artisandasie.com
  4. Marketing emails You can unsubscribe at any time using the link included in our marketing emails.
  5. Cookies We use cookies to:
  • enable site functionality (essential cookies)
  • remember your preferences
  • measure performance (analytics)
  • support marketing (where enabled)

You can manage cookies through your browser settings and, where available, through our cookie preference banner.

  1. Security We implement reasonable measures to protect your data. No system is completely secure.
  2. Contact Privacy questions: support@artisandasie.com